General conditions

ARTICLE 1: PREAMBLE

These conditions are concluded between, on the one hand, the store "Marche à suivre", registered with the Belgian Business Crossroads Bank under number 0477.939.388 and whose registered office is located at 4430 Ans rue de l'Yser 424 Belgium, (hereinafter referred to as "Marche à suivre") and, on the other hand, the persons wishing to make a purchase from Marche à suivre via the website http://www.marcheasuivre.be" or direct purchases, (hereinafter referred to as "THE CUSTOMER"). They should be taken into account together with our privacy charter and legal information. IDENTIFICATION corporate name: SPRL Marche à suivre VAT: BE 477.939.388 Trade name: Marche à suivre Website: www.marcheasuivre.be Email: info@marcheasuivre.be The SPRL Marche à suivre sells - via the web but not exclusively - shoes, boots, sandals, clothing and leather accessories hereinafter referred to as "The Product". This product is presented on the website www.marcheasuivre.be (hereinafter referred to as "the website") accessible to any user via the internet.

ARTICLE 2: OBJECT

These conditions aim to define the terms of sale between Marche à suivre and The Customer from the order to the services, through payment and delivery. They regulate all the steps necessary for the placing of the order up to the delivery to the final recipient. The consumer benefits from the "legal warranty"

ARTICLE 3: ACCEPTANCE OF THE GENERAL TERMS AND CONDITIONS OF SALE

The parties agree that their relations will be governed exclusively by this contract, to the exclusion of any previous general conditions. If a condition were to be lacking, it would be replaced by the practices in force in the distance selling sector for companies based in Belgium. The fact of ordering The Product implies the full and unreserved adherence of the customer to these general terms and conditions of sale, to the exclusion of any other document such as prospectuses, catalogues, commercial proposals issued by Marche à suivre; The Customer must, prior to the validation of his order, manifest his knowledge and acceptance of the general terms and conditions of sale by checking an icon "I approve and have read the general terms and conditions of sale" and then clicking on the icon "confirm the order" displayed on the screen. These general terms and conditions of sale apply to any legal transaction concerning The Product, regardless of its destination. No particular purchasing conditions of the customer may, unless formally accepted in writing by Marche à suivre, prevail over these general terms and conditions of sale. Any contrary condition imposed by The Customer will therefore, in the absence of express acceptance, be unenforceable against Marche à suivre, whatever the moment when it may have been brought to its attention.

ARTICLE 4: RECORDING OF PERSONAL DATA

See our privacy policy here.

ARTICLE 5: PRIVACY PROTECTION

See our privacy policy here.

ARTICLE 6: ORDER PROCESS

Before placing an order, the client must identify themselves (article 6.1), express their acceptance of these general sales conditions (6.2) and submit their order (6.3).

6.1 IDENTIFICATION

A client wishing to place an order must first identify themselves. To do this, they must complete an online form provided with indications, including their name, first name (or company name), email address, postal address and delivery address if different, as well as their phone number. Marche à suivre reserves the right to verify the accuracy of any information entered by the client, particularly their identity and address.

6.2 ACCEPTANCE OF THESE GENERAL SALES CONDITIONS

Once the client has identified themselves in accordance with Article 6.1 above, they acknowledge and accept the general sales conditions by checking the "I approve and have read the general sales conditions" icon displayed on the screen.

6.3 ORDER VALIDATION

The client, having chosen the product they wish to purchase, definitively validates their order by viewing the summary displayed on the previous screen by entering their bank card number and its expiration date in the conditions provided for below in Article 8 and by clicking on the "validate order" icon displayed on the screen. From this moment, the order is registered. An order number is then communicated on the screen and by email to the client.

Article 7: Conclusion of Sales Contract

The sales contract between the Customer and Marche à suivre will be concluded only when the Customer has placed their order in accordance with Article 6 and when Marche à suivre has confirmed to the customer their acceptance of the order. The acceptance of the order sent by email will indicate the total price of the order in euros and the order number.

Article 8: Prices and Payment Terms

8.1

The prices of the Product available on the website are ex-fees (transportation fees, customs duties, insurance, etc.). The total price of the Product (hereinafter referred to as the "Total Amount") that the Customer is considering ordering is indicated on the summary screen of their order and includes the following information: the ex-tax and ex-fee price of the selected products the amount of value-added tax (if applicable) transportation and packaging fees Prices are stated and payable in euros. Any mention of prices in other currencies than euros is given solely for informational purposes. This price is subject to change, in which case Marche à suivre will inform the Customer prior to any new order.

8.2 TERMS AND PAYMENT

Acceptance of the order by Marche à suivre and the subsequent shipment of the Product to the Customer can only take place after validation of the Customer's payment method and the subsequent debiting of the Price from the Customer's bank account. The Product is always prepaid by the Customer. Payment of the Price of the Products by the Customer is made via secure electronic payment.

8.3 SECURITY OF ELECTRONIC FUND TRANSFERS

Transaction procedures on the Marche à suivre website are carried out with the secure payment service provider OGONE, based in Brussels or PAYPAL. As a payment security expert, OGONE and PAYPAL guarantee that sensitive data is transmitted and stored according to the highest security and quality standards.

Article 9: Transportation and Delivery

9.1 DELAYS AND DELIVERY

The Product is delivered to the delivery address indicated by the Customer when placing their order within a reasonable time frame specified on the website based on the geographical zones of the order destination, through the carrier designated by Marche à suivre and under their own conditions. Delivery times indicated on the website are for information only and do not constitute a firm delivery commitment on the part of Marche à suivre. Return shipping costs are always the customer's responsibility. Shipping costs are not included in the Product Prices. These costs vary depending on the delivery location. The exact shipping fee is displayed on the customer's order summary page. Shipping Fees:

Belgium:
€100 or more: Free
Under €100: €10

Luxembourg, Netherlands, Germany:
€100 or more: Free
Under €100: €13

France, Italy, Austria, Denmark:
€150 or more: Free
€100-149.90: €10.90
Under €100: €16.90

Other countries: Request a quote at info@marcheasuivre.be

Important Note: When returning an item from a multi-item order, shipping costs may be deducted from your refund if this changes the original order's total value (e.g., causing the order to fall below a free shipping threshold).

9.2 TRANSFER OF RISK

The risk of loss or damage to the Product is transferred to the Customer upon delivery of the Product to the carrier designated by Marche à suivre. In the event of a problem with the delivery (damage, missing product, etc.), it is the Customer's responsibility to inform Marche à suivre and the carrier within 3 working days following receipt of the Product.

ARTICLE 10: INTELLECTUAL PROPERTY RIGHTS

10.1

Marche à suivre holds all rights to the elements that make up its website and the packaging of its products. The images, texts, names, and logos appearing on the website and on the products are protected by intellectual property rights legally exploited by Marche à suivre. Consultation of the website or ordering products does not result in the transfer of exploitation rights (reproduction rights, representation rights, etc.) of protected elements. The client is prohibited from reproducing, adapting, transmitting to third parties, commercializing, representing, translating, or modifying protected elements. Any breach of its fundamental obligations is punishable by prosecution.

10.2

The fact that a client submits its logo or any other distinctive sign to Marche à suivre under the conditions and for the purposes provided on the website validly authorizes Marche à suivre to use this logo in accordance with the client's instructions. Marche à suivre undertakes to use any symbol, logo, or other distinctive sign of the client only for the purposes and under the conditions prescribed by the latter. Consequently, Marche à suivre is prohibited from reproducing, adapting, transmitting to third parties, representing, translating, or modifying the symbols, logos, or other distinctive signs of the client without the express consent of the latter. Marche à suivre's liability with respect to the use of any distinctive sign of the client cannot be engaged on the basis of a violation of the client's intellectual property rights or any other grounds, provided that Marche à suivre has made use of the distinctive sign in accordance with the provisions of this article.

10.3

The client is solely responsible for the images and texts they choose to accompany their shoes. They are prohibited from publishing an image, text, or film of any kind that they are not the author of or for which they do not have any right to publish. They are prohibited from using images, texts, or films of any kind that may be offensive, illegal, racist, xenophobic, or contrary to good morals. The same applies to the contents of the box.

ARTICLE 11: LIABILITY

The Client is solely responsible for choosing the Product and its maintenance from the time of delivery. Each box delivered will include information about the contents of the Product. The Client must be careful not to wear products to which they are allergic. They must also ensure that they do not send products that contain elements to which the recipient of the product is allergic. Marche à suivre is required to comply with legal requirements for the manufacture and packaging of the Product applicable in Belgium. It cannot under any circumstances be held responsible for non-compliance with any legal or regulatory provision or any other provision in force in the country of delivery (other than Belgium). The Client is solely responsible for paying any customs duties or any other local taxes that may be applicable in the recipient's country. Marche à suivre cannot be held responsible for any inconvenience or damage resulting from the use of the internet, including interruption of service, external intrusion, or the presence of computer viruses or any force majeure event. Marche à suivre cannot be held responsible for any damages of any kind, whether material, immaterial or personal, that may result from malfunction or improper use of the Product. In any event, Marche à suivre's liability shall be limited to the amount of the order and cannot be called into question for simple errors or omissions that may remain despite all precautions taken in the manufacture of the Product. Marche à suivre cannot be held liable to the Client or to the recipient for any indirect damage, loss of exploitation, profit or turnover, however caused. Marche à suivre cannot be held responsible for the non-performance of the contract entered into in the event of stock shortages or unavailability of the Product, force majeure, disruptions or total or partial strikes, particularly postal services, transport and/or communications, floods, fires. As stated in Article 9, the delivery times indicated on Marche à suivre's website are indicative only and do not constitute a binding commitment to deliver within the specified time frame. Marche à suivre cannot be held responsible for any delay in delivery due to incorrect input of the delivery address, strike by the carrier, or any other force majeure event.

ARTICLE 12: RIGHT TO RESCIND AND FILE A COMPLAINT

The Customer (consumer within the meaning of the law of 6.4.2010 relating to Market Practices and Consumer Protection) has the right to notify Marche à suivre that he/she is canceling the purchase without penalty and without giving any reason, within 14 calendar days from the day after the day of delivery of the Product. Once this notification has been formalized, a second period of 14 calendar days is granted to proceed with the physical return of the product. The Customer must be notified either by e-mail to info@marcheasuivre.be or in printable paper version download the withdrawal form . On this occasion and as soon as the buyer has respected the deadline referred to above, he/she will receive confirmation by e-mail of the return authorization. In the case of a return and after having notified Marche à suivre by e-mail within the deadline referred to above, the costs of returning the Product are always the responsibility of the Customer. Marche à suivre will make the refund by transfer to a bank account, the number of which must be indicated in the return notification email. The refund will be made within a maximum of 14 days from the day Marche à suivre becomes aware of the withdrawal request and in any event after receipt of the returned Product. For more information, consult the FPS Economy website. download the withdrawal form

ARTICLE 13: WARRANTY

13.1 THE PRODUCT

Marche à suivre guarantees that the Product is made in accordance with strict quality standards in effect in Belgium. Marche à suivre undertakes to do everything to maintain the quality of its Products as part of a best efforts obligation. Marche à suivre's warranty will not apply in the event of the Customer not observing the optimal protection conditions for the ordered Product. Marche à suivre's liability can never be engaged in any event in the case of force majeure.

13.2 CONFIDENTIALITY

Marche à suivre undertakes not to disclose to third parties the information provided by the Customer on the site. This information is confidential. It will only be used by its internal services for the processing of the order and to strengthen and personalize communication, in particular by letter/e-mail of information, as well as in the context of the personalization of the site according to the preferences of Customers. Marche à suivre may provide consolidated statistics relating to its Customers and its sales to trusted third parties but these statistics will not contain any personal data. Marche à suivre does not trade in any way with its Customer data. In addition to Marche à suivre, the only users of the data provided by the Customer are the carriers of La Poste. Marche à suivre and La Poste have signed a confidentiality agreement. As regards the recording of personal data and the protection of privacy, reference should be made to Articles 4 and 5 of these general terms and conditions of sale, which articles refer to Marche à suivre's respect for privacy.

ARTICLE 14: INVALIDITY OF A CLAUSE

The invalidity of one of the clauses of these general terms and conditions, either due to a change in legislation or due to a court decision, cannot in any way affect the validity and compliance with all the other clauses contained in these general terms and conditions of sale.

ARTICLE 15: EVIDENCE

Computerized data stored in Marche à suivre's computer system shall be considered as evidence of the communications, orders and payments made between the parties.

ARTICLE 16: APPLICABLE LAW AND JURISDICTION

Belgian law shall apply to the relationships between Marche à suivre and the Customer. In the event of disputes, the Customer will address Marche à suivre first in order to triumph an amicable solution. If this fails, only the courts of the judicial district of Liège shall be competent regardless of the place of delivery and the accepted payment methods. The original French text shall be predominant in the event of disputes concerning the interpretation or execution of these general terms and conditions of sale.