FAQ

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Product availability: As our boutique is both a virtual and a physical store, it is possible that an item may be may be sold at the same time, both in our store and on our website. at the same time, both in our shop and on our website, so it becomes unavailable at the time you pay for your order. unavailability of the product ordered, you will be informed as soon as possible and you will have the and you will have the option of cancelling your order. You will then have the choice of requesting either reimbursement of the sums paid (reimbursement within 48 hours at the latest of their payment) or exchange the item.

Yes, you can contact us during our opening hours (10 a.m. to 6 p.m.) from Tuesday to Saturday without interruption. Mondays from 1pm. We will be delighted to advise you and take your order directly by telephone +32 4 233 11 04 (at the national rate). If you contact us outside opening hours or during opening hours, but we are unable to take your call within the time limit, please contact us. we are unable to take your call immediately, please leave a message on our answering machine on our answering machine, giving your telephone number and the reason for your call, and we will contact you as soon as possible. and we will contact you as soon as possible.

You have two options: Either contact us on +32 4 233 11 04 (during shop opening hours) to place your order by telephone, or place your order directly on our website. by phone, or place your order directly on our website 24 hours a day, 7 days a week. 7 days a week. Once you are on the item page, simply : - Select the item. - Select the size - Click on "Add to basket". If you are interested in other items, click on "Continue shopping" and repeat the previous steps for each item you wish to purchase. Repeat the previous steps for each item you wish to order. Once you've finished, all you have to do is click on "Place an order" or "View my basket" at the top right of the page. Click on "View my basket" at the top right of the screen, then follow the instructions.

Orders are processed either on the same day if the order is placed during opening hours, or on the first working day if the order is placed on a public holiday. or on the first working day if the order was placed on a public holiday. Depending on the time of receipt of the order, it will either be dispatched the same day or the next morning. next morning. If the items are in stock and if you have paid online by credit card, the delivery times are as follows from the time the order is placed are as follows: For deliveries to Belgium via La Poste, delivery within 48 hours (postal delivery time). For shipments to France and Europe in general, delivery varies between 4 and 8 days. When your order is dispatched, a confirmation e-mail will be sent to you. This will indicate the departure date of your parcel. Deliveries are made by La Poste (parcel traceability and customer signature on receipt). Monday to Saturday, except public holidays. You will find more detailed information in our delivery section.

We are committed to providing you with complete satisfaction for all our products and services. In accordance with current legislation, you have a period of 14 days to retract your order and a maximum of 28 days to return your parcel (date of delivery). You have the option of requesting an exchange or refund of your order if it does not suit you, for whatever reason. This only applies to items returned in their original packaging, in new condition and not worn or used. Don't forget to attach the withdrawal form, preferably with the reason for your return and your preference (exchange or refund). You are responsible for the cost of returning the item, as well as the risks involved in returning the item (loss or damage). Please note We cannot take back : An item that is not returned intact in its original packaging. An item that is not accompanied by the withdrawal form. Packages for which there is no information attached to identify the sender (order number, surname, first name, address), which information is recorded on the order form.

If one of them does not suit you and you need another size/size, simply return the item concerned to us as quickly as possible and notify us of the exchange either by e-mail or by telephone so that we can quickly reserve another size/size for you. You are responsible for the cost of returning the item for exchange, but the new item will be sent to you free of charge (once only). You will always have to pay for the shipment of a third article or more (in the case of an exchange).

No need to worry. All you have to do is return the item in question to us, together with the withdrawal form describing the manufacturing defect. with a description of the manufacturing defect. As soon as we receive it, we will reimburse the item and the return postage within 48 hours. If you would like please let us know by e-mail at info@marcheasuivre.be or by telephone +32 4 233 11 04 . All our sales are made with a maximum of seriousness, all the articles proposed are NEW, However, please note that our shoes are regularly tried on in our physical boutique. shop, they may have slight scuff marks on the soles caused by rubbing against our floor caused by rubbing on our floor during fittings.

You can pay securely on our website. We use the secure payment system provided by MULTISAFEPAY and PAYPAL in order to protect all data relating to this method of payment as effectively as possible. At no time does our company know your bank card number. As we do not have these numbers in our possession, you are also protected against the risks of piracy. Accepted methods of payment are : Paypal, all credit cards (Visa, Mastercard), Bancontact and bank transfers. We do not accept cheques.